Effective Date: 05 November 2025
Company: Airspaces (Pty) Ltd
Registered Jurisdiction: Republic of South Africa
Website: https://airspaces.co.za
Support Email: support@airspaces.co.za
1. Introduction
This Privacy Policy explains how Airspaces (Pty) Ltd (“Airspaces”, “we”, “us”, “our”) collects, processes, uses, protects and retains personal information in the course of operating the Airspaces online marketplace and providing related services.
This Privacy Policy is drafted in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Electronic Communications and Transactions Act 25 of 2002, and applicable South African data protection and contract laws.
By accessing the Platform, creating an account, submitting information, listing a space, or completing a booking, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your information as described herein.
2. Information We Collect
2.1 Information You Provide to Us
- Full name, contact details and address details
- Identification documents or verification information
- Payment details (processed through third-party payment gateways)
- Listing information, pricing, availability and descriptions (for Hosts)
- Communications with Hosts, Guests and Airspaces support
2.2 Information Automatically Collected
- IP address, device and browser information
- Log files and access timestamps
- Location information (where enabled)
- Cookies and similar tracking technologies (see Cookies Policy)
2.3 Information Obtained from Third Parties
- Identity verification and fraud prevention services
- Payment processors and banking institutions
- Law enforcement, regulatory and compliance authorities
3. Purpose of Processing
We process personal information for the following purposes:
- To operate, maintain and improve the Airspaces Platform
- To facilitate communication and contractual performance between Hosts and Guests
- To process payments and manage booking transactions
- To verify identity and prevent fraud, misconduct or illegal activity
- To comply with legal, regulatory and tax obligations
- To conduct analytics, market insights and service improvement initiatives
4. Legal Basis for Processing
We process personal information on one or more of the following legal grounds:
- Your consent;
- Performance of a contract to which you are a party;
- Compliance with legal obligations applicable to Airspaces;
- Legitimate business interests, including fraud prevention and service improvement.
5. Disclosure of Personal Information
Your information may be shared with:
- Hosts or Guests with whom you enter into a booking
- Payment service providers and banking partners
- Identity verification and fraud risk screening providers
- Cloud hosting and technology infrastructure providers
- Legal, regulatory or law enforcement authorities where required
Airspaces does not sell personal information.
6. Data Storage & Cross-Border Transfers
Your data may be stored electronically on secure servers located within or outside the Republic of South Africa. Cross-border data transfers are conducted in accordance with POPIA requirements and appropriate safeguards.
7. Data Security
We implement commercially reasonable technical and organisational safeguards to protect personal information. However, no system can guarantee absolute security, and Airspaces does not warrant or guarantee that security breaches will not occur.
8. Data Retention
Personal information is retained only for as long as necessary to fulfill lawful processing purposes or to comply with legal retention obligations.
9. Your Rights
Subject to lawful limitations, you may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion where legally permissible
- Withdrawal of consent (where consent is relied upon)
Requests may be submitted to: support@airspaces.co.za.
10. Children and Minors
The Platform is not intended for individuals under 18. We do not knowingly collect personal information from minors without parental or legal guardian consent.
11. Updates to this Policy
We may update this Privacy Policy from time to time. The revised version will be published on the Platform and will take effect on the date of publication.
12. Contact
For any enquiries regarding this Privacy Policy, please contact:
Airspaces (Pty) Ltd
Email: support@airspaces.co.za
Website: https://airspaces.co.za