Effective Date: 05 November 2025
Company: Airspaces (Pty) Ltd
Jurisdiction: Republic of South Africa
Website: https://airspaces.co.za
Email: info@airspaces.co.za
1. Acceptance of Terms
By creating an account, accessing or using the Airspaces platform (“Platform”), listing a space, making a booking, submitting payment, or otherwise engaging with any service offered by Airspaces (Pty) Ltd (“Airspaces”, “we”, “us”, “our”), you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions.
These Terms incorporate by reference the following policies, which form an integral part of this agreement:
Cancellation & Refund Policy
Host Agreement and Listing Rules
Guest Booking & Use Agreement
Marketplace Liability & Risk Waiver
Community & Conduct Policy
Hosting Responsibly Standards
Privacy Policy (POPIA Compliant)
Cookies Policy
If you do not agree, you may not use the Platform.
2. Definitions
“Platform” means the Airspaces digital marketplace
“Host” means a party listing a space
“Guest” means a party booking a space
“Booking” means a confirmed reservation with date, time, and price
“Service” means marketplace facilitation, not space provision
3. Role of Airspaces (Marketplace & Payment Processor Alignment)
Airspaces operates strictly as a digital marketplace and payment facilitator.
Airspaces:
Does not own, operate, manage, or control listed spaces
Does not provide accommodation, venue services, or physical access
Does not guarantee performance of Hosts
The contractual relationship for space usage exists solely between Host and Guest.
For payment processor purposes, Airspaces provides a digital marketplace facilitation service, which is deemed delivered in full upon booking confirmation.
4. User Eligibility and Account Responsibility
Users must be 18 years or older
Users must provide accurate, truthful, and verifiable information
All actions taken under an account are deemed authorised
Airspaces may suspend or terminate accounts for misuse, risk, or non-compliance.
5. Payments, Fees, and Settlement
5.1 Guest Payments
All payments are authorised by the Guest at checkout
Payments are processed via PayFast, Yoco, PayJustNow, Payflex, Float, Ozow, or successor providers
Payment confirmation constitutes express authorisation
5.2 Host Payouts
Host payouts occur after booking completion
Airspaces may withhold payouts for disputes, fraud checks, or processor requirements
6. Cancellation & Refund Policy (Processor-Aligned)
All refunds are governed exclusively by the Cancellation & Refund Policy.
Guests acknowledge that:
Refund rules are fixed, automated, and disclosed prior to payment
Refund eligibility depends on timing and policy type
Platform, transaction, and payment processing fees may be non-refundable
Refund determinations constitute final settlement for chargeback purposes.
7. Chargebacks, Disputes, and Payment Reversals
7.1 Chargeback Prohibition Without Platform Escalation
Guests agree not to initiate chargebacks, reversals, or payment disputes through their bank or payment provider without first submitting a dispute via the Airspaces Platform.
7.2 Evidence and Authorisation Acknowledgement
Guests expressly acknowledge that the following constitute valid proof of authorisation and service delivery:
Account registration and login records
Booking confirmation screens and emails
Acceptance of these Terms and Policies
Timestamped payment authorisation
Platform logs and IP address records
This evidence may be submitted to payment processors in chargeback proceedings.
7.3 Non-Delivery and Service Classification
Guests acknowledge and agree that:
Airspaces provides a digital facilitation service, not physical access
The facilitation service is delivered at booking confirmation
Space access is provided by the Host, not Airspaces
Accordingly, disputes classified as “non-delivery” are invalid against Airspaces.
7.4 Chargeback Consequences
Unauthorised or abusive chargebacks may result in:
Immediate account suspension
Withholding of future refunds or credits
Recovery actions and legal enforcement
Permanent platform ban
8. Host Responsibilities
Hosts are solely responsible for:
Legal authority to list the space
Regulatory, zoning, and safety compliance
Accuracy of listings
Insurance coverage
Hosts indemnify Airspaces against Host-related claims.
9. Guest Responsibilities
Guests agree to:
Use spaces lawfully and as disclosed
Accept responsibility for damage, misconduct, or rule violations
Comply with Host and building rules
10. Assumption of Risk & Liability Waiver
Guests and Hosts voluntarily assume all risks associated with space usage, including:
Injury, illness, or death
Property loss or damage
Power outages, load shedding, or municipal disruptions
To the maximum extent permitted by law, Airspaces is released from liability.
11. Force Majeure & Infrastructure Conditions
Force majeure includes:
Load shedding and grid instability
Municipal shutdowns
Government restrictions
Civil unrest or natural disasters
Such events do not automatically entitle Guests to refunds or chargebacks.
12. Consumer Protection Act Compliance
Nothing in these Terms limits rights under the Consumer Protection Act, 68 of 2008, where applicable.
Bookings constitute fixed-date or fixed-period services under Section 17 of the CPA.
Cancellation charges and refund percentages are pre-agreed and reasonable.
13. Limitation of Liability
Airspaces’ total liability is limited to the platform service fees earned for the relevant booking.
Airspaces is not liable for indirect, incidental, or consequential damages.
14. Indemnity
Users indemnify Airspaces against all claims arising from:
Breach of these Terms
Misuse of the Platform
Legal or regulatory violations
15. Amendments
Airspaces may amend these Terms at any time.
The version in effect at booking confirmation governs that booking.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa.
South African courts have exclusive jurisdiction.
17. Acceptance and Binding Effect
By using the Platform, you confirm that:
You have read and understood these Terms
You authorise payments and policies
You accept that refunds and disputes are governed exclusively by Airspaces policies
This agreement is legally binding.
Airspaces (Pty) Ltd
Find Your Space Anywhere